Career Detail

Location: Louisville, KY
Type of Employment: FULL TIME

Position Specifics :

Location: Louisville C&F

Reports to: Service Manager

Supervises: Technicians, Shop and Field

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

Fields internal and external customer inquiries to the Service Department

Opens work orders and maintains control until they are closed and invoiced

Maintains Service Department filing and records

Updates customer profiles using equipment, hours, or other information from the customer work orders

Maintains accessories and supplies and prepares replacement orders

Process warranty and/or product improvement claims including the computation of charges, submission to warranty analyst and follow-up

Assist with Managing and directing Service Technicians

Other duties as directed

Experience, Education, Skills, and Knowledge

3+ years’ experience in Service Department operations

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Familiar with John Deere and competitive products

Ability to work extended hours and weekends

Excellent customer service skills

High School Diploma or equivalent experience

Basic knowledge of accounting practices

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Knowledge of office procedures

General understanding of mechanical/technical terms is preferred


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